 Sony Bravia xbr9 |
| Review Date: July 25, 2010 |
| Reviewer: Jim, |
| This product is everything the Manufacturer said it was. Great picture clarity, especially on HD. BluRay is even better. Very easy setup, only took about 30 minutes and the set was programed and playing. My only concern was the box it was packaged in. From where ever it came from, the packaging tape was starting to come off and the cardboard was worn away on parts of the bottom of the box affect the integrity of the cardboard container. If the packaging was in great shape when it left the warehouse, then there are some serious deficiencies in the shipping companies. If not, then maybe there are issues with the retailer. Overall though, it's a great set for what I wanted it for and a good price (at least I thought so). |
Our Second Sony LCD to Fail
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| Review Date: July 24, 2010 |
| Reviewer: Steve, Richmond, VA USA |
I am a big Sony fan. All my entertainment equipment is Sony, and I've always been extremely happy with their products. Naturally, when it came time to replace our old TV (which lasted us 10 years and still works to this day), we looked to Sony. We purchased a Sony Bravia KDL-46XBR4 46" in March of '08. It was a great TV... incredible set while it lasted. 13 months into ownership, we began seeing distortion horizontally across the top of the screen. First, it would only last a few minutes then gradually increased to an hour, until finally we couldn't watch anything on it anymore.
We called Sony, complaining that it was only a couple of months out of warranty. A $2,700 TV should last for longer then a year! Finally, they agreed to a 'one-time' repair... they gave us a claim number and told us to bring it to an authorized repair shop. We shelled out $100 for the diagnosis, but when Sony found out that the panel was bad and would cost $1,500 to replace, they refused to honor their promise. I had a claim number and the name of the person I spoke with, but it didn't matter. Apparently, Sony representatives don't 'represent' anything... if Sony doesn't think it's in their best interest, they'll break their promises at will. I was absolutely furious and after talking with several supervisors, I was finally connected with someone who offered us a KDL-46XBR9 as a replacement... but we had to pay over $300 to get it. Normally not a bad deal, but considering Sony initially promised that they would cover everything to get it fixed, I didn't like the idea of spending ANYTHING more on this. I finally agreed, since I had no other choice. When I went to pick the broken TV up from the repair shop, I was told by the shop owner that they had four other Sony LCDs in the shop, and all four had bad panels.
Two weeks later, in September of 2009, we had the new TV. Picture on the BR9 was noticeably smoother and sharper then the BR4. It had the same size screen as our BR4, but the overall size is smaller and it's much lighter. One thing I really liked was the Internet connection... the BR9 has widgets for a variety of online video sites, including Youtube, which brings a whole new dimension to televisions. Despite the misery of dealing with Sony, I was happy with the TV. The TV was great... until April 2010 when I starting having trouble with it only seven months into ownership. At random times, when turning the TV on after it's been off overnight, the audio would cut out, and then it would finally shut itself off. After turning it back on, everything was fine. The light on the front would flash out an error code that pointed to various problems, all seeming to center around a power supply problem. We didn't have time to deal with it at the time, but the problem went away by itself after a week, but I was still quite frustrated by the fact that we were already dealing with trouble from a SECOND Sony LCD TV.
Now, 10 months into ownership, we're getting horizontal lines flash across the TV. A brief search on the internet found that this was a common problem with Sony LCDs and that it meant that the panel was going bad. AGAIN?!?!
I will be calling Sony ASAP and I'm hoping that since we are still within warranty that things will go smoother this time, however this does not take anything away from the fact that this is our SECOND Sony LCD to die in the last year. Very disappointing for a product that costs so much, and very inconvenient. I still would buy Sony equipment, but I would NEVER buy a Sony LCD again.... never.
If you have any interest in buying a new TV and expect to use it more then a year, I cannot stress this enough: Do Not Buy a Sony. There are complaints about Sony LCD panel problems all over the Internet, and considering replacing the panels is nearly the cost of the TV itself, you might end up throwing money away. Such a shame for a TV that is actually quite impressive... when it works. |
Show me in MO
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| Review Date: July 21, 2010 |
| Reviewer: Paul J. Bailey, O'Fallon MO |
| One of the lowest prices I have ever seen for his product. Received timely and in excellent condition. Picture quality and sound are excellent. I have not hooked to the internet yet. |
Happy purchaser
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| Review Date: July 20, 2010 |
| Reviewer: hanker5404, |
| Have had the Sony Bravia operational for 3 weeks now. Picture quality is excellent. Took several weeks before my cable supplier got me HD becasue they had to boost the signal before their HD box could get a stable signal. Meanwhile the Sony Bravia could pick up the unencrypted QAM channels with no problem. It's a great buy and I got it from amazon at a great price. |
Died on the 24th month!
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| Review Date: June 7, 2010 |
| Reviewer: Panache, Norman, Oklahoma |
| Our Sony Bravia had a beautiful picture the day we brought it home. We spent $1300 more to have the brand new Sony home entertainment installed with the tv. The first year it was barely even watched, but for the last 8 months we have watched TV an avg of 12 hours per week and recently we started having lines running horizontal across the screen. Very disapointed and will not purchase another. We bought this when it was much more expensive May 08, $2800 at the time. Now the Sony repairmen wants $2500 to replace the screen. So essentially it is better to take this to the dump. Don't really know of any other uses for something this big, except to let a new homebuilder put it in a show home as a faux TV. After reading the reviews, I see where this has happened to other consumers. |
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